Ryanair staff abuse customer and then refuse to apologise
Fuck me. I didn't want to start a post with such profanity, but I simply don't know how else to begin in this instance.
Yes, it's another Ryanair story, but it's one that demonstrates the unbelievable arrogance of the organisation in dealing with its customers. Travolution has reported the tale of an Irish web designer and blogger Jason Roe who wrote about a bug he discovered in the Ryanair booking system. What followed in the comments section is a torrent of abuse aimed squarely at Roe, from somebody claiming to be a member of staff at Ryanair. This is one example:
And this is another:
In fact it was a member of staff from Ryanair. Not only did the IP addresses lead back to the company, but Ryanair confirmed the fact in a later statement. Given that the blogger was never rude or offensive in his manner, you'd expect a company to apologise for the repeated abuse meted out. Not so:
"Ryanair can confirm that a Ryanair staff member did engage in a blog discussion.
"It is Ryanair policy not to waste time and energy corresponding with idiot bloggers and Ryanair can confirm that it won't be happening again.
"Lunatic bloggers can have the blog sphere all to themselves as our people are far too busy driving down the cost of air travel".
Stephen McNamara, Ryanair
Couple of points, then:
- It's "blogosphere"
- Your website appears to have been designed by a partially sighted seven year-old in 1996 (largely irrelevant to this story, but satisfying to point out)
- Whether there is a glitch in the Ryanair site or not is now irrelevant; you have proved yourself to be perhaps the most arrogant, petulant company on the face of this planet. A customer has criticised you, rightly or wrongly, and you have responded by repeatedly abusing him in public, then refusing to apologise and in fact continuing to insult him.
- If you think this situation has been managed in a reasonable and fair way, you don't deserve to stay in business.