Redsave settle up before High Court drama, bring on the BBC

26 October 2009

Ah, Redsave. Remember them? Sure you do! They're the online store you may recall from that time the ASA upheld a complaint or two against them, or when they ordered the Daily Mirror to remove an article from their website that highlighted their business practises. In fact there have been complaints about Redsave posted online for over two years.

To quickly recap: Redsave offers discounts on products purchased on their site, but by doing so customers sign up to a monthly subscription fee of £19.95. These days that point is stated on the homepage of the website - but in 2007 it was buried in the terms and conditions, and plenty of customers didn't realise they'd signed up or been paying the subscription fee until months later. There were an awful lot of people unhappy with Redsave.

That's all in the past - so what the heck's new, then? Redsave were trying to take consumer website to the High Court in a libel case, for allowing consumers to post critical reviews on their site - nearly 300 pages of posts in total. According to the Bournemouth Echo, Redsave had launched an action claiming up to £50,000 in damages from the site. The court case was due to go ahead last Tuesday, but on the same day the two sides settled without Unbeatable paying a penny. Redsave's solicitors did an admirable job of making it sound as if that was their plan all along:

"The aim was to ensure the removal of inaccurate and damaging remarks. The entire forum was removed in March 2008 and this final settlement means that the defendant agrees to never repeat similar allegations."

That's right, the aim of the court case was to force Unbeatable to remove posts that were removed 18 months beforehand. Makes perfect sense.

One other exciting piece of breaking news - we've heard from a source that the BBC1's Inside Out programme is preparing to investigate the Redsave saga. We're not sure which region the programme will be transmitted in, but we do know the producers have contacted people who posted comments in the Unbeatable forums, and that Redsave attempted to take to court on an individual basis. We'll let you know when to set Sky+ and get the popcorn in.


  • gravy
    Good. scum.
  • MrRobin
    Wasn't there a similar complaint made to the HUKD forum from Redsave? I vaguely remember there being a mod post about it some time ago saying HUKD defends it's members opinions etc etc but I don't think I found out how it all ended...
  • gravy
  • F.D. A.
    You know who should sue them? Youtube! look at their logos...
    How have they been allowed to rape the youtube logo?
  • Matt B.
    I'd forgotten all about this 'delightful' company. What a fiasco.
  • Colin
    Ahh, good to see someone else might be investigating. I was actually bit by them, but my credit card company seemed happy to stand their ground (I had provided plenty of evidence indicating I'd tried to cancel before they took the money too, although the credit card people did contact me and say "RedSave are disputing your chargeback, do you want to continue?", of course I did) I bet they're trying to dispute it anyway. When I get chargebacks (for fraudulent use normally), it costs me $25 on top of whatever the refund was (often only $10).
  • James
    I was caught out by Redsave too. The bbc have interviewed me and it will be shown on their Inside out programme. I believe this goes out on a Monday at 7.30pm. It will be shown in the East Midlands Region and Southern (Poole) Region sometime around December. When I find out the date for sure I will let you know.
  • Lynne
    I am another REDSAVE victim who ended up paying over £300 for a £50 toy! I have sent my dealings to the BBC Inside Out editor and hope that this program will warn other people.
  • Helen C.
    Another REDSAVE victim here!! Also sent my dealings with them to the BBC....I really hope this shows them in the "bad-light" they deserve!
  • Peater
    I was duped by Redsave. This was following a link pasted on HOTUKDEALS before the mods removed it, however this got through the net, and as I was unaware of their activities bought from them (well my son did). The link took you direct to the item, there was no warning od a monthly fee. They also DOUBLED up on charging (to which they DID refund) but nevertheless 80quid out of pocket.
  • Andrew
    Do not use Redsave. Redsave are a shabby little company who have been allowed to get away with this for years. It is a poor reflection of Trading Standards that they have not shut down this scam despite numerous reports (I know, because I was one complainant!). Avoid Redsave and if you have had a bad experience make sure you submit a review to one (or all) of the online forums disussing this to avoid others being scammed.
  • Lynne
    Keep an eye on the BBC's Inside Out programme in February!!!
  • Redsave B.
    [...] had a barrage of criticism from consumers, solicitors, Hot UK Deals and others besides. There’s plenty of history to read up on if you’ve don’t know about the company, but we wanted to let you know that the [...]
  • anne
    Red save are still continuing to dupe people and will not refund fees. I think the credit cards should also be aware and check with clients that they have agreed these fees.
  • neil e.
    i too am a victim of redsave.... was offered vouchers a cruise to spain etc etc... i directly threatened max walker. via email. blatent threats. he rang me personally. im a self confessed phsycopath and scared the living daylight out of him.... lets hope my counceling and medication work. sorry max , didnt mean to frighten you. but when people steal from me i ferel directly threatened....
  • Mr.R.M.Snow
    Purchased 2 car scratch pens from Redesave for £3.98p duly delivered now find I am drawn into a monthly subscription of £19.95 for which I was not aware of was informed I could cancel this but to date unable to do so.
  • Sara F.
    I bought a christmas present for my grandson 0n Dec 22 2007. Totally unbeknown to me,& I haven't had any emails since, so I had absolutely no idea that I had joined a Redsave online scheme. Also I haven't kept all my bank statements as it goes back such a long way. However I started looking back and can certainly identify several entries for £19 95 since I started paying my Barclaycard by direct debit. I don't know how I can find out how much these people have filched from my account. The last £19 95 was taken in Dec 2010, & as I can see nothing in 2011, but that may not be correct as it might not have been an individual item on my barclaycard statement So if I go back 3 years redsave have taken £ 715. I don't suppose Any way of getting it back. I have been well & truly shafted Regards Sara Fawcett PS I am an elderly grandmother
  • John W.
    I fail to see just what this firm of Redsave are playing at. They take money from people in a convolute manner, fail to deliver items, don't return emails, don't answer the 'phone and generally antagonise every body who has tried to buy products from them. Who is it that can take them to book? Why have they been allowed to carry on for so long? I am a recent victim to the tune of £90.82 ' I cancelled the monthly subscription minutes after I purchased my item, but after 25 days still have no delivery. Why can't everybody affected get together and go and pay this firm a visit. This lady above who has lost this money needs some support, let's give it to her.
  • optoma p.
    I comment each time I like a article on a site or if I have something to valuable to contribute to the discussion. Usually it is a result of the passion displayed in the article I browsed. And on this post Redsave settle up before High Court drama, bring on the BBC | BitterWallet. I was moved enough to post a thought :-P I do have some questions for you if you do not mind. Could it be only me or does it look as if like a few of the remarks appear as if they are coming from brain dead individuals? :-P And, if you are posting at additional online sites, I would like to follow you. Would you make a list every one of your public sites like your linkedin profile, Facebook page or twitter feed?
  • Panasonic p.
    How to pick A Samsung High definition tv
  • binary o.
    Hgtv Not to mention Money

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