RBS Group promise compensation after technical meltdown

3 December 2013

rbs RBS Group already have a reputation in tatters, after the group which includes Nat West and Ulster Bank were accused of ruining small businesses and of course, numerous technical issues which left customers unable to access their accounts.

Last night, the group saw everyone complaining that they couldn't get to their money; the second time this has happened in 18 months, on one of the busiest days of the shopping year. Millions were affected from 6.30pm onward.

On Twitter, complaints were rife, with one customer saying: "Im leaving you #natwest I've had enough of this disfunctional relationship". Another tweeted: "Rbs systems are down again this bank is diabolical in all aspects." Other customers used much more fruity language.

Susan Allen from RBS went on the radio to face the music, saying: "I'd like to apologise to all of those customers, we realise we've let them down." A statement from the group said that customers who had been "left out of pocket" as a result of the problems would be compensated.

The statement said: "If customers have been left out of pocket as a result of these system problems, we will put this right. If any customer is unable to resolve an issue caused by the disruption, they should get in touch with our call centres or come into a branch in the morning where our staff will be ready to help."

9 comments

  • mark
    Good because last night I could of brought an Xbox one for £200. Now its double the price. Damm right I'll get compensation.
  • zeddy
    I'd spend the money on an education instead if I were you.
  • Tits M.
    @Mark - where was that from? You won't get compensation for that, only 'verifiable loses'.
  • shakesheadsadly
    Though Mark is clearly lying, (and in desperate need of spelling lessons) I actually wanted to buy some items on a website last night that was having a 24 hour sale. By the time my card was working again, the items had all sold out. This is very annoying but I doubt they'll consider that worthy of compensation. I'd switch to Halifax and get the "free money" offer, but they're even worse than Natwest.
  • Grammar N.
    It's "have", not "of". Muppet.
  • Tim
    Along with "bought" unless you were taking it somewhere ;-) Anyway Woke up this morning to some monthly memberships having been cancelled/deactivated due to a missed payment. Cheers for that Natwest.
  • Reader
    Dear Mark. You just got zung.
  • Chewbacca
    Arseholes who confuse "bought" with "brought" should be executed. They are two completely different words. How fucking difficult is it? The fucking morons.
  • Old G.
    Recently a local Morrisons had problems with their sign lighting. The first day it lost the second R, then, on the next day, it lost the I and the S. Shining out into the night in about 5 foot tall letters it proclaimed MOR ONS. We're all undecided whether that's the people who work or shop there.

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