RBS Group promise compensation after technical meltdown
RBS Group already have a reputation in tatters, after the group which includes Nat West and Ulster Bank were accused of ruining small businesses and of course, numerous technical issues which left customers unable to access their accounts.
Last night, the group saw everyone complaining that they couldn't get to their money; the second time this has happened in 18 months, on one of the busiest days of the shopping year. Millions were affected from 6.30pm onward.
On Twitter, complaints were rife, with one customer saying: "Im leaving you #natwest I've had enough of this disfunctional relationship". Another tweeted: "Rbs systems are down again this bank is diabolical in all aspects." Other customers used much more fruity language.
Susan Allen from RBS went on the radio to face the music, saying: "I'd like to apologise to all of those customers, we realise we've let them down." A statement from the group said that customers who had been "left out of pocket" as a result of the problems would be compensated.
The statement said: "If customers have been left out of pocket as a result of these system problems, we will put this right. If any customer is unable to resolve an issue caused by the disruption, they should get in touch with our call centres or come into a branch in the morning where our staff will be ready to help."