Package delivery standards raised with one hour window service?

5 February 2010

If what we’re about to tell you is as true as the piece of internet that it’s been printed on, the days of lurking in your house for an entire day waiting for a package to be delivered are OVER! That’s right babies, over!

Delivery types DPD reckon they’ve distilled the nightmarish package wait scenario down to a manageable one hour window and can let you in advance when your goods will be in your hand, give or take 30 minutes either side.

DPD will provide you with an email or SMS message letting you know when your stuff will turn up at your home – if you know you won’t be there to receive it, you can text back and arrange for them to deliver on a more convenient date, which is an enormous etc etc etc.

Leading retailers (coughs) DSGi and, ahem, Three have already signed up to the DPD way of doing shit and the company reckon they’ll lead the way in parcel delivery in the future. Maybe we’ll one day look back fondly at ‘Sorry, we tried to deliver your parcel but you were out’ cards in the way we look back at Spangles and driving without seatbelts.

If you ask us, it all sounds a little bit fanciful – getting notification of when your parcel will come sounds like something out of The Fifth Element or The Matrix. Can it really happen? Would it affect your choice of retailer if you knew that it was backed up by such a space-age delivery service? Let us know…

Meanwhile, here’s an ad that reminds us of A-ha's Take On Me video - in it, DPD take an entire minute and a half to explain their new service. Seven seconds would have sufficed – hopefully it doesn’t take their drivers 15 minutes to get your box out of the van.

31 comments

  • Good b.
    [...] this has been a meandering introduction to say that the lovely people at BitterWallet dun write about parcel firm DPD offering a new service where they can tell you precisely when your parcel will come with about 15 minutes’ precision. [...]
  • Steve
    DSGi have signed up to this because DPD are their main couriers.
  • Junkyard
    Sounds like a sterling idea. Now if only some actual retailers would start using the service...
  • MayContainNuts
    The article says it's available to "hundreds of thousands of Brits"... So, a really tiny proportion of the country then - not even the whole of London??
  • Jack
    It sounds like a service which would be flawed, and not available to everyone. I can see problem messages already, to the wrong people and at the wrong time
  • Bob
    But a lot of people already give you a 3 hour slot. And even then it's usually late.
  • bob
    I don't see what's so Fifth Element or Matrix about this. You still book delivery for a whole day and it could still turn up at any time within this day, but they give you some warning to get back home, or not jump in the bath etc. I presume they have a set route calculated in the morning and if all goes to plan they will know exactly when your parcel will be delivered, give or take 30mins. If they're running late, they'll adjust and only send the text out when they are 30mins of deliveries from your house. BTW, DPD are awesome, I recently returned a faulty monitor and _10mins_ after getting of the phone to Samsung, DPD were at my door to pick it up.
  • coldmocha
    We all know they will be late, the question is, what compensation are they offering then they are late? Will we get the pizza for free if it's not hot and on time? Do we want a cold pizza for free? Who mentioned pizza??
  • MayContainNuts
    That's a quality piece of photoshopping on that press release, too... Shame they dated the text message AFTER the time that they said they could pick the package up?
  • The B.
    Nice, I've just bought the HP f4580 from Dixons because it's the same price as Amazon but I get 3% Quidco, I'd tell HUKD but I got banned 3 years or so ago for saying "fat birds" in reference to Evans, one can only assume that Juliet Bravo has cankles.
  • kev
    DPD are pretty good imo, they do all the Irish deliveries of Boffer's products and are very reliable
  • Amanda H.
    I pitty the dpd courier that has to organise this.
  • Nobby
    Tesco, Sainsburys and Ocado can manage it, so I don't see why a courier cannot. They should know when the large vans will arrive at their depots and the coverage areas of the smaller vans and roughly how long it will take them to deliver whatever packages they have booked, so they they should be able to predict when they will be in your area.
  • Me
    The part where they get angry upon seeing their 'We missed you' card is all wrong. Personally I fly into a rage, kick ome things, use lots of swear words, and shout about how I will never use Clothing at Tesco again.
  • Audi N.
    [...] Package delivery standards raised with one hour window service … [...]
  • satp
    I hate drudging around the shops, the internet is by best friend BUT my pet hate is having to drive the other side of Bham to collection from the carrier. at least now I can 'pop' out of work for AN HOUR and get my delivery or ask my neighbour to pop over between xx and xx whilst i fetch the kids - no way could i expect her to sit in all day but an hour would'nt be prolem. My only question now is who else other than currys use DPD???
  • meek
    i pitty bitterwallets narrow minded thinking reviewers. the reason that DPD cannot offer this serive to everyone is because some people live an hour from civilisation, from a town, city, or even a neighbour. DPD cannot guarantee delivery within the 1hour slot without the give or take 30minute clause as if it takes the driver an hour out of his route to get to one person and if there were any traffic delays such as being stuck behind a 30MPH tractor then that can soon turn into an hour and 30 minutes driving time. yes in towns if it normally takes 10 minites to get to a customer possible delays could make it another 5-10 minutes late. so yes for us town and city folk the serive will be reliable and fairly accurate. but live somewhere where u can see more tree's outside your window then other houses, then you might wanna still take a pinch of salt with their estimations.
  • Instant Q.
    [...] Package delivery standards raised with one hour window service Maybe we’ll one day look back fondly at ‘Sorry, we tried to deliver your parcel but you were out’ cards in the way we look back at Spangles and driving without seatbelts. [...]
  • Dave R.
    You are all wrong, this system will work for the entire population of the UK. In country or town, the drivers route is put in order, either by himself or computer, so many minutes per stop are allowed and it is the drivers job to keep in the 1 hour window. The main problem is, you will probably have left for work by the time you get the text/email, so you will know when its coming, but might not be able to get back for it...
  • Robert
    I run a depot for Interlink Express Parcels (sister Company to DPD) and we also offer the one hour window. It will work, we acheive 100% on a regular bases and most of the Network is over 96%. It is not perfect -as you say "flat tyre" "Road accident" etc but it is very very good. How it works is when the driver scans his Route the software calculates an ETA and this generates the E-mail/text. The system remembers address locations by capturing the Geocode (Lat/long) when we make a delivery. The system also captures the location of any event such as a failed delivery. If the customer claims that he did not get a card, the system proves the driver was there at the stated time. This is a revolution in Parcel Delivery.
  • smudger
    DSGI have been sending sms messages for sometime now.. They text 30 mins before the deliver and the customer already has a delivery time slot, But I dont expect bitterwallet to even acknowlegde this has been happening as they are too far up their own arses.
    • Andy D.
      Hi smudger. As we mention in the story, DSGi are one of the companies who use DPD for their deliveries so that probably explains it. Maybe you could try reading all of the story next time before you turn into some kind of half-arsed keyboard warrior.
  • smudger
    I have read the story, I have also read the other crap you post. Nothing half-arsed, big lad
  • meek
    but if Mrs bloggs in village 1 wants his christmas present delivered at 1pm and Mr briggs wants his parcel at 2pm... they both live south of the nearest depot at cornwall but both live 100 miles apart. with all the other customers also wanting their deliverys in the south side of the depot . and then there are soo many more people that want there stuff in the north and west of the depot... that one delivery driver dedicated to deliver to the south direction as that is his route how can he get to both addresses in the hour unless h drives over 100 miles an hour. my point is that there are area's in the country where people live soo far apart but there is only a few delivery drivers dedicated for that area. is the system going to promise delivery at any time the customer wants.. or will it be live so when mrs bloggs orders for 1pm it will then say that mr briggs can only be offered deliverys for 3pm and after? what if 50 people want a delivery for 1pm.. driving times and knock at door wait for answer and sign for parcel time will make it impossible. has DPD gained santa's magic? to deliver to the world in one night? or do they have a set number of staff for a certain town.. then if a surprise flurry of deliveries they magically make extra staff.. or do they have 10 staff for a town that have 9 of them sitting in the staff rooom on quiet days ready for that busy day. nothing is guaranteed when dealing with general public no one can predict where deliveries will be the following week when they offer a next day delivery so how can they rota enough staff.
  • meek
    what im basically saying is also if there is one driver dedicated for a certain area. lets sat a 20 square mile area.. 1 person at top of area wants a 8am delivery then someone at south wants a 9am delivery. then at north a 10 am delivery. then at 11 there is 2 people but one north and one south.. whats going to happen
  • itech
    Meek, you have misunderstood the ETA sysytm - it is not dictaed by the Customer, it is scheduled and organised by the designated driver. Mrs A (North) does not decide she wants a delivery at 8.30am and Mrs B (South) doesn't also decide for 9.00am - rendering, by your argument, that it would not be possible to achieve both ETA's. The reality is that, depending on where the driver decides to start and finish his/her route, that Mrs A & B would have an ETA time generated for them by the logistics of the drivers route at his/her discretion. Therefore, upon finally scheduling the route the trackking system will notify the estimated time of delivery, as designated by the driver, not as requested or demanded by the Customer.
  • Aislinn
    I have a major drama with a pacel in the interlink express Down Depot. Is there anyway somebody could contact me this evening?
  • Marie
    Aye the one hour thing is fine for DPD. It's the not ringing the doorbell, or phoning your phone or leaving a card that's their problem.
  • mikey
    Marie, you are spot on there. I work for DPD and every morning I give the Supervisor a list of deliveries that I can not achieve regarding the timed requirement (b4 10 / b412 / pm etc) and those that I do not know where they are - I am told to ignore the service requirement and deliver within the ETA window (even if a b4 10 is being delivered at 4.30pm) and for deliveries that are not locatable don't worry about finding them just make sure you process the the 'unable to locate' detail within the ETA window ! Service requirements that cost the sender or recipient a premium are no longer a priority - ETA is the driver at the moment at the expense of all other service issues. The reality is that less than 5% of our customers are concerned about ETA's, they just want the parcel delivered to the correct address on the expected date, and within a timed perameter if requested and paid for. DPD believe they are the Market leaders in technology and delivery service - in real terms they have fallen behind many of their compeitors of late, particularly DHL, UPS, Fedex, UK Mail & DHNL. Mikey
  • tim
    i have waited for a parcel before when my girlfriend ordered a iphone and we did not recieve the parcel untill three days later which is a very long and stressfull story. but i am now waiting for my iphone to be delivered and i have recieved the sms saying it will be delivered between 14:08 and 15:08 as i asked for it to be delivered anytime before half past three as i have to be at work for 4. Dont you just know it will be late and turn up around 15:45. i shall post bk if it arrives on time.
  • tim
    Alot better than the first time it turned up at 14:16! its impoved in the past 6 months.

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