O2 take customer service to the extreme...
We LIKE good customer service here at Bitterwallet and we do not shy away from praising companies who go that extra mile for their customers. Sometimes, however, things can go a little far.
Avid Bitterwallet fan DP alerted us to the tale of Twitter user Tunde24_7 who contacted O2 via Twitter because his internet wasn't working. An English language student, Tunde decided to try talking to O2 in slang to see what they did and how they would respond. And respond they did.
At first O2 did well, using the terms "ting", "dat" and "fam" more or less in context, despite not being part of an episode of Rastamouse*. The O2 guy (Sanjay) declined to provide the eager Tunde with any pictures, presumably not being a hot chick, but did progess to using "cuz" and "yard".
But then things went too far. Sanjay (and O2) called Tunde a "famalam", and as you all already know, that is just so 2008. Sanjay was sussed for (probably) using urbandictionary.com to try and maintain his coolness.
Unfortunately, O2 have removed the conversation from their twitter stream, but it is still around on Tunde24_7 's stream if you would like to giggle some more. And it looks like Sanjay may be the guy in charge of evening tweeting on the O2 account- this was tweeted just last night.
Maybe we should all tweet O2 later and see if we can get Sanjay to notice us, bruv. Either way, we are impressed with O2's commitment to communicating with their customers. We'd give you a gold star if we had one.
* a very strange children's TV programme full of, well, Rasta Mouses. Who all talk like dat.