Natwest in excruciatingly simple account transfer FAIL
We told you a tale of Natwest's shoddy customer services last week. From your follow-up comments, there seems to be a mindset amongst banks that services that can't be completed quickly and painlessly should be as infuriatingly cumbersome as possible.
Yet another tale of till-related hope and despair has arrived at the Bitterwallet offices, this time from Bitterwallet reader Paul. And yes, it's Natwest again:
I had to pay for a product being shipped to me from Rehau in Germany, and I was requested to deposit the funds in the appropriate account. So I called Natwest, who told me to go to my local branch where they'd complete the transfer.
After waiting in the queue I was told I needed to talk to Customer Services. I went to Customer Services and waited, again. Customer services kindly informed me I needed some form of ID, even though the people behind the counter knew who I was, and Natwest hadn't told me this prior to coming to the bank. This was rather inconvenient.
Natwest would not allow me to make the transfer (for which they would charge me the fee of £20) without some additional identification. I suggest I withdraw the money from my account, in cash, and I walk to the bank where I had to deposit the funds. That was fine by them. So, without any form of ID other than my bank card, I took £1,700 out of my account and walked to the next bank to pay it in.
Whilst I was frustrated, their stupidity saved me £20. Not sure to say thank you or fuck you to Natwest.
Another formidable banking policy that makes as much sense as a lard hammer. Please share your sorry tales of banking misery with us, at [email protected]