MORE TH>N You Thought You'd Pay
I moved house recently. Nothing perverted about that, we all do it from time to time. Of course, one of the most laborious parts of the process is ringing up all of the relevant companies and changing your address. Given the cack-handed levels of customer service you can expect over the phone, this wasn’t easy, but it got done eventually, even if it did take up the best part of a day.
We’re a two-car family. Nothing perverted about that, lots of people are in the same situation. So when I rang MORE TH>N (their ridiculous spelling, not mine), my car insurance provider, did I expect that changing my address with them would cost me £30? Maybe – I thought it might cost me a little extra if my premium was increased as a result of the move.
But no – my premium stayed exactly the same. MORE TH>N did however duly slap on a total ‘administration charge’ of £30 – that’s £15 per car. For what exactly? The time and labour incurred as a specially-trained calligrapher adjusted their official ledger with an ink-filled quill? Hardly. Inputting a new address into their computer system, something that took all of half a minute? Yep.
Why do I feel as though I’ve just been mugged? I contacted MORE TH>N’s press office to ask them if they could explain why I’d been done for £30 and how they justified charging me for what was no MORE TH>N some mild tinkering of their database.
Just six whole days later, their spokesperson got back to me. Presumably, she’d spent the near-week consulting the Big Girl’s Book Of PR Bullshit, as the reply I received included this phrase: “Depending on the nature of the change, a number of systems may need to be updated in order to provide the policyholder with the correct level of cover. You will find that the majority of motor insurance companies implement a charge for amending such policy details.”
Maybe, but that doesn’t f***ing make it right though. And highlighting the fact that the majority of other motor insurance companies are also fleecing us doesn’t justify it either. Most crocodiles gleefully bite the limbs off humans – that’s why you don’t invite one round for Christmas dinner.
Let us know if you’ve also been stung by these arbitrary, insulting and cash-raking ‘administration fees’ while sorting out your motor insurance, and feel free to blow the trumpet if you know of a provider that doesn’t charge them. We're feeling some dialogue with the Office of Fair Trading coming on with this one…