Mobile phone deal "makes no sense" shock
Yesterday we told you the Government is launching a probe into mobile phone companies, with the chairman of Consumer Focus describing their customer service as "quite shoddy". Woah there Poirot, not so fast with the revelations.
As ever, Bitterwallet is keen to hear your hapless tales of wrongdoing, so thanks to David Parry for flagging up his misadventure with Dialaphone. If you're mad keen for their half-price line rental, read about David's experience and than ask customer services to explain why the deal makes less sense than Lost's third season:
I took out a cashback deal with Dialaphone which appeared to be good, but here’s where they get you; they say 12 months half-price line rental, but you have to send the 6th, 9th and 12th phone bill off. Fair enough I think, but you they don’t want the bill when you receive it. Oh no, that would be too straightforward.
They want it 30 days AFTER you receive it. WHY?? Because you will either get confused and send the wrong bill or just forget to send the right bill in 30 days time. Also, the T+C’s state that the contract has to be active when you make a claim, therefore forcing you to stay with the network for at least another month. Grrrrr!
Ah, the bullshit-baffles-brains approach to "value for money". Just check out the example we found on their website earlier; you can't claim the final rebate of your free line rental until a year and a half after signing the contract. Brilliant. Anymore for anymore? Let us know how you've fared at the hands of your mobile company,