Job fears as HMRC reveals tax office shake-up
HMRC has revealed it is their intention to close 137 regional offices and replace them with just 13 regional centres (plus 4 specialist offices) with the closures due to be finalised by 2027.
No doubt this has been prompted as HMRC came in for plenty of criticism of its existing call centres as its record of answering calls was accused of being "staggeringly bad" at the Commons Treasury committee earlier in the week. Of all the calls made, only half of calls were answered successfully between April and June.
Existing local staff will be relocated and given additional training to improve their skills for when they're stationed in these regional centres.
New centres will be opened in:
North East of England - North Tyneside
North West of England - Manchester and Liverpool
Yorkshire and the Humber - Leeds
East Midlands - Nottingham
West Midlands - Birmingham
Wales - Cardiff
Northern Ireland - Belfast
Scotland - Glasgow and Edinburgh
South West of England - Bristol
London, South East and East of England - Stratford and Croydon
HMRC's Chief Executive Lin Homer said:
HMRC has too many expensive, isolated and outdated offices. This makes it difficult for us to collaborate, modernise our ways of working, and make the changes we need to transform our service to customers and clamp down further on the minority who try to cheat the system.
The new regional centres will bring our staff together in more modern and cost-effective buildings in areas with lower rents.
HMRC hope that this plan will save £100m by 2025.