Is this the future of call centres?
There are only three things in life that are certain – death, taxes and the fact that we all hate ringing call centres. But technology could be about to improve things and this could be the future of call centre interaction.
A Swedish agency called B-Reel have pioneered a new online interface for 3 that will let sales reps show potential customers the products they’re trying to flog them by dragging them on to the screen, showing off its features and sealing the deal by doing the online checkout part for the customer.
Like being in a shop but in your home. They might even do a little dance for you if you ask them nicely enough.