Huge Fines for BAA unless London Stansted Customer Service Improves
A travelling HUKDer is often willing to put up with a bargain flight in exchange for a long, sleep inducing journey to a piss poor airport, like Stansted. But according to the Civil Aviation Authority (CAA), Stansted will have to work on raising its customer service levels, or airport operator BAA could face fines of up to £9m a year.
Stansted will have to pay rebates of up to 7 per cent of total airport charge revenues if goals for passenger security queues, cleanliness, baggage reclaim and other services are not met. These requirements for Stansted were published alongside the CAA's five-year price controls plan which also determines what BAA can charge airlines for the use of the airport.
Similar schemes at Heathrow and Gatwick have caused BAA to be fined £4.3m and £3.6m respectively. But how often do those of you near London actually fly out of Stansted anyway? Now, if only RyanAir could move its European flights to Gatwick...