HDN customers play pass the parcel, once they find it
Bitterwallet reader Dave has been in touch concerning an epic tale of non-home delivery involving Home Delivery Network.
Before Dave reveals his story in his own words, let us assure you he possesses no x-ray abilities, nor is he trained in the art of Holmesian detection. And if he was part of a clandestine Government-sponsored programme involving remote viewing, he's not saying:
Having ordered a Sony DSLR camera (costing £250) I was surprised to note yesterday evening that my account said it had been delivered that day, whilst I was at work. Having no card through the door to tell me they had called or where they had hidden it, I rang them up, to be told it had been left in a secure place in the street, which was interesting as I live in a flat that's openly accessible up a staircase.
I couldn't find it anywhere, so became fairly annoyed; they then told me someone would call me back within 24 hours with an update. Quite by luck my house phone rung, and it was someone calling from another block of flats round the corner, who had found a parcel dumped in a courtyard outside his door. He'd looked up my number in the phone book and called me, so I could pop round and pick up my camera.
Essentially, HDN couldn't find my flat, so abandoned it in a neighbouring courtyard in the hope it might someone make it's way into my possession.
A courier business encourages peoples to engage in real-life social networking instead of titting about on Twitter, and suddenly they're in the wrong? Honestly, some people.
A triumphant customer service FAIL for HDN, but can you better it with your tale of delivery uncertainty? Send your stories by email (not HDN, we'd like to read them) to [email protected]