EyeExperts.co.uk is "a shambles" says Bitterwallet reader
And now, the continuing saga of the Keswani brothers. In fact it's the saga of several online stores they operate, that offer cut-price glasses, "no-quibble" guarantees and plenty of broken promises.
ExclusiveEyes first came to our attention when an avid Bitterwallet customer received a pair of glasses seemingly made from second-hand parts. From the comments of readers in a follow-up post, we learned about more complaints, and more about the Keswani brothers - their numerous online stores, their marketing and advertising company and their recent arrests that involved pirated software and porn.
And the complaints keep on coming; the latest is from an anonymous but nevertheless avid Bitterwallet reader:
"I ordered glasses from EyeExperts on the 7 June and have still not received them. I have rang the number given - 0845 2591400 - several times and the same man answers each time with the excuse that quality is important and [the glasses] must be perfect before delivery.
"Countless emails have resulted in no replies or confirmation that the glasses have been posted recorded delivery; I previously received two separate emails with two separate delivery times - these have failed to deliver.
"I have now ordered a pair from Specs-By-Post these took 3 days to arrive! EyeExperts.com is a shambles and needs outing before more customers get taken in."
So apart from non-delivery after six weeks, our avid reader also suggests the company are faking Recorded Delivery information to avoid sending the order. We're not overly surprised to receive another complaint along these lines; to date, we haven't heard a single good thing about any of the companies operated by the Keswani brothers.
As always, if you've any information or something to add, we're always happy to hear from you at firstname.lastname@example.org.