EyeExperts "shambles", now nine weeks and counting
Right then. If you've missed the back story, here it is in four bullet points:
- a complaint concerning an ExclusiveEyes.co.uk making frames from used parts and ignoring their own guarantees
- plenty more complaints about the company followed
- the owners of multiple online glasses sites, the Kawani brothers, are involved in SEO wizardry and arrested in India
- a Bitterwallet reader declares another of the sites, ExpertEyes.co.uk, "a shambles"
It's the final point where we pick up the story. Our reader still hasn't received their glasses - or a refund - from ExpertEyes, despite it being nine weeks since the initial order:
"Since I last contacted you, they've rang me twice to say they would settle my order and I was told Royal Mail had scanned my glasses package, saw they were broken and returned them to EyeExperts."
The ability to scan inside packages and return packaged based on a breakage would be a first for Royal Mail. Maybe they'll start using transporters for next day delivery, too.
"I demanded a refund and was told they would ring me back and let me know. They also said the frames [I wanted] were now no longer available so could I choose another."
Hardly surprising, since governments change hands in less time than EyeExperts have had to fulfill our reader's order. Quite when ExpertEyes will get around to pulling their finger out is unclear, but the message from the majority of Bitterwallet's readers seems to be clear - go elsewhere for your eyewear. If you've had first class service from an online service, feel free to spread the word in the comments below.