Dad gets slapped with £1,792 phone bill over daughter's loom band videos
One young lady called Trinity Groves was such a fan, that she watched tutorial videos so she could improve her looming. However, in the process, she ran up an enormous phone bill over a fortnight after her home's WiFi stopped working.
Her dad, Philip, was blissfully unaware she'd been using Vodafone’s premium rates to get online, and after 28 hours of videos, dad got the unpleasant surprise of a £1,792 phone bill.
Philip is not happy at all. He said: “She was only learning how to make loom bands so she could trade them with her pals. We thought we were using the WiFi for a good fortnight and there was nothing to suggest it had disconnected."
"We didn't know we were using up all these charges for the internet at a premium rate. As far as I was aware, the WiFi was connected. I wasn’t informed otherwise. If a phone company sees a discrepancy in your bill or a huge surge in usage surely they have an obligation to let you know?"
"Suddenly I had this bill through from them on my doorstep, demanding all this money. I was absolutely gobsmacked. Now they are threatening to take me to court – it’s frightening that they can bully you this way. I might have to sell my van just to afford it, but I rely on that for my livelihood. I don’t know where to turn."
After disputing the bill, Philip got another kick in the groin when Vodafone informed him that he was now blacklisted. They still want paying too.
Philip added: "They cut me off within five minutes. I told them I was going to go to an ombudsman but they have done nothing. They have just demanded I pay £1,410 by next week but I have been out of work recently because of an operation, I can’t afford it. How many of their clients pay this much for their internet? It’s disgusting. I have always had good a credit rating but since this, I have not been able to get a loan or anything."
Trinity isn't happy either, saying: "When I come home from school I usually get my phone and all my loom bands... I used to love watching the tutorial videos but now I know it cost my dad £1,792 I have had to stop watching them – it’s made me very sad."
A spokeswoman for Vodafone said: "We can only confirm at this stage that we will launch a thorough investigation into the matter. We will then get back in touch with the customer once our inquires are concluded."