Could Amazon offer a choice of couriers in the future?
Regular buyers from Amazon know their parcels not only come in all sorts of shapes and sizes, but they can be delivered by one of several courier services. Depending on what the item is and the speed of delivery you choose will determine who turns up at your door/stashes your parcel in a wheelie bin/loses it in the depot; it's Amazon who chooses the courier service, not the customer.
This is a source of irritation to many customers, especially those that'd like to see some couriers strung up by thumbs and beaten with boots. There may be hope yet, however.
Avid Bitterwallet reader Jared has been slowly losing the will to live with regards to his Amazon order. Citylink have had Jared's parcel for over a week but they still haven't managed to deliver it. Amazon has taken full responsibility for their negligence in the email ping-pong with Jared as he continues to ask what the bleeding hell is going on, but they've also made another interesting admission:
In relation to getting your parcels by City Link, please let me explain that we do not currently have the ability to assign certain carriers to a specific customer or address but will continue working with all of our carriers to drive improvements for our customers.
We are at the moment looking into providing those options to our customers in the future.
To Jared, and to us, that reads as if Amazon are considering providing customers with a choice of courier for the various services they provide. As our recent Worst Company of 2010 poll showed, some of these companies are truly despised by customers, so providing such a choice could make a big difference.