Commonwealth Games phone rip-off
Bosses of the event are closing the ticket website and phonelines from 6pm thanks to the kind of fiasco that defies belief. Not only that, it is a very expensive cock-up for a lot of people.
Ticketmaster - who would've ever predicted they would feature in this? - have been told to shut down their service until everything is resolved and the chief executive of Glasgow 2014 has apologised after fans faced preposterous delays.
Some people had been waiting for 30 hours to try and get through, which is a bit mental... but each to their own. However, the story here is that customers were being directed to Facebook and Twitter, where they were given a ticket hotline to use, which ended up rinsing everyone for calls that didn't go through.
One BW reader told us that they "now have a £115 bill for phone calls that were never even connected!" and another said: "BT have called me today to say that although calls to the ticket line did not seem to connect, each call is being charged at 16p, and that although we never got through, never got a ring tone, and never spoke to anyone, our bill for attempting to get tickets via that route is £60. I will be of course writing to the organizing committee to ask for a REFUND of this amount as it is simply another aspect of the fiasco of the last few days."
Another reader said: "Just got a call from BT to say we have been charged by ticketmaster for all 348 failed calls to ticket line! The phone didn't even ring!"
Customers, unaware of the charge, are now facing big bills and some have found restrictions placed on their accounts. Whatever you do, DON'T use the 0844 number that has been advertised. That's because every time you press the redial button, you get charged, whether the call has connected or not.