Charity donation outrage over at GiffGaff HQ
Cheap mobile tariff company GiffGaff (who claim to be independent yet run by the o2 family) had some problems recently which resulted in outage for many of their customers which lasted just under 8 hours.
Sure, bit of an inconvenience. However, as a way of saying sorry and aiming to put things right, they offered to make a £10,000 charity donation.
The CTO of GiffGaff announced - "It has been amazing to see the messages of support and the suggestions that we should make a charitable donation as a way of making up for Friday’s outage. We therefore intend to make a £10,000 donation to a charity of your choice. The charities are ones you nominated for Payback in December - to vote just use the polling buttons on the main blog page before the end of the week".
Reaction to this suggestion was very mixed and there were many cries of "we want personal compensation". One forum member even requested that Rangers Football Club somehow benefitted.
Is it really a sign of the times that even when a charity donation is suggested we still hope for some form of personal compensation? What would our individual compensation (for the loss of service) be here? Possible £2 at the most I would imagine. Or, is this the easy way out for GiffGaff? Their members have paid for a service and they have been let down by GiffGaff so they do deserve to be compensated. It could be quite a cynical view but did GiffGaff realise it would be difficult for many members to morally object to a charity donation and insist on personal compensation? The administration and compensation here would surely outweigh their suggested donation. Plus, no doubt they would get a certain amount of good press from this move.
It would be interesting to see the general consensus here. So, lets take a vote...