CDiscount customer orders "will not be fulfilled" - what next?
It's grim news for customers of CDiscount.co.uk. As we revealed yesterday, the online store has gone into administration with debts of €8.2 million. The company was launched as a separate concern to European parent company CDiscount SA, which owns 50 per cent of the Ireland-based business and is owed €4.6 million.
What does this mean for customers? Bitterwallet spoke to a member of staff at CDiscount.co.uk this morning, who confirmed the company was in administration, and that orders could not be accepted and nor could any existing credit be spent. Also, CDiscount confirmed that any orders made before the company went into administration last week cannot not be fulfilled for the time being, adding that the company hopes to learn more from the administrators in the next day.
It's not all bad news. If you spent over £100 on a single item and paid by credit card, then Section 75 of the Consumer Credit Act 1974 makes your credit card company as liable for your loss as the retailer. If this applies to you, then phone up your credit card company and tell them you wish to make a claim under the terms of the Act - they should send you a claim form. Remember - they are as liable to you as CDiscount.co.uk, so don't be fobbed off; it has been known by companies to deny liability in the past.