BT and Vodafone say sorry to avid Bitterwallet readers

18 October 2010

Bitterwallet - Vodafone logoIt's good to see the big boys pay attention when their customers call them out for screwing up. Whether they go on to make amends is, of course, an entirely different matter.

Last week we brought you news of Vodafone customers revolting against their programming - or at least that of their mobile phones. A handset OS update meant customers had a Vodafone mobile full of bloatware - branded applications they didn't want and links that didn't work. Despite their contract stating otherwise, customers couldn't delete them without hacking the software.

A Vodafone representative has since responded to Bitterwallet with the following message; obviously we're keen to know from customers how long Vodafone take to make good on their promises:

We’re continuing to look into this matter and please rest assured we’re listening to your feedback. Our technical team is now working on a resolution to give Galaxy S users more choice over how they use 360 services, including the option to remove them. This is being looked at as a priority and as soon as we’ve got confirmed details we’ll share them with you.

In the meantime, we can tell you that it’s likely we’ll implement these changes through the forthcoming Android 2.2 update. This may mean there is a slight delay in delivering Android 2.2 to you because, due to the newly planned changes, the current version has to be re-worked and tested but we hope our variant will follow soon after Samsung releases the open market version.

Meanwhile, BT managed to leak a mailing list of nearly a thousand private email addresses, much to the annoyance of a couple of avid Bitterwallet readers whose addresses were on it. BT responded to Bitterwallet on Twitter, and left no doubt as to who they were pointing the finger at:

Bitterwallet - BT Infinity personal data leak

At least BT's informal use of the exclamation excuses their agency's critical oversight of the Data Protection Act. No, wait.

4 comments

  • John
    Vodafone are usually very quick and efficient on dealing with their promises as they don't just make them for publicity, just look at how quick they've been to implement a working data monitor system. I've kind of lost track of how many years they've been promising that for.
  • Bawbag
    You've probably ripped the head so much after receiving these acknowledgments you're now ejaculating blood.
  • klingelton
    So voda still havn't apologised for ripping their customers off with regards to "unlimited" internets.
  • vb
    Ive been a vodafone customer for years, and generally they are quite good at getting you what you want when you make a bit of noise. However in the past they have charged me £5 a month of their own brand of satnav i never installed, used or wanted. After being assured it was removed from my account it would be on the subsquent month's phone bill. It drove me insane and only recently has been rectified as i switched my plans.

What do you think?

Connect with Facebook, Twitter, or just enter your email to sign in and comment.

Your comment