Bitterwallet reader sees satisfaction from EyeExperts
The EyeExperts.co.uk saga has been a long and weary one, but finally our Bitterwallet reader has managed to get a result.
If you recall, EyeExperts are one of the many guises of the Keswani Brothers (who are also involved in marketing, advertising and pornography, at least according to the Indian Police). It seems several readers have had problems with their service in the past, and in this particular instance, our reader was left waiting over ten weeks before receiving a satisfactory response from EyeExperts, after they refused to refund their order and made continuous excuses about lost orders and missing frames:
I am happy to update you on EyeExperts; on Friday they arranged for a call back from the boss who said he would refund my money. I requested both my money and expenses, he offered a refund in full plus a new pair of glasses made up from £25 range, and I agreed.
My money was paid back into my account yesterday and I'm now sending off for the replacement order.
I think your investigations have caused quite a stir and it is probable that the BBC may have contacted them. I hope all the others that have had problems with these companies (that these people run) have also received some sort of result.
We're working with the BBC's Rip Off Britain series on a number of stories, so it's good to know they're rattling the cages of these people. If you've had serious problems with any of the sites ran by the Keswani Brothers, send your details to us and we'll pass them on to the BBC.
If you've got a dog that can say sausages, we'll have that off you too. It's a slow news day.