Barclay's Customer Billed £40,000 In Error, Locked out of Account for One Week
It sounds like something out of new Hollywood flick 'Eagle Eye', but a £40,000 bank error caused one Barclay’s customer to be locked out of her account for over a week. And no, it was not the doing of the government. Just utterly incompetent staff. That's all.
Alison Meeks of Sandy, Bedfordshire, was at a petrol station, when she discovered that her credit card was declined. When she called Barclay’s to inquire, Meeks learned that a withdrawal worth more than her annual salary had been made from her account, placing it in arrears.
One might think such an obvious bank error would be resolved quickly; however, it took eight days for the bank to fix the error and unlock Meeks’ account. It took a further two weeks for the bank to apologize to her.
However, Barclay’s did deposit a £50 'goodwill gesture' in her account as well as £30 to cover the cost of phone calls. Interesting, considering that if we go £40k into overdraft and apologise, the £100k in interests is unlikely to be resolved with a simple apology now, is it?