Are Zoombits in trouble after 60% sale, ask customers
Folks, if you're thinking of buying goods from online retailers Zoombits or Memorybits, stop what you're doing and read this. While we can't say definitively, there seems to be some sort of trouble at the Jersey-based operation.
Ever since the company advertised a one day sale with 60% off everything, customers have reported major problems in receiving orders and contacting customer services. However, it seems Zoombits have had no such problems taking the money from customer's bank accounts. There are dozens of complaints on not only Hot UK Deals but MSE too.
There is speculation in the HUKD forums that the company may be in financial difficulties. We can't confirm that, but we can summarise what we have heard:
• Zoombits held a 60% off everything sale on 29th September
• Their SSL (HTTPS) certificate (required so customers can place secure online transactions) appears to have expired two days later
* Their online checkout is currently offline, and appears to have been since 30th September
• The Live Response chat service is currently unavailable and apparently has been since 28th September
• The two phone numbers we can find for Corebits Services Ltd (a company associated with Zoombits, Memorybits and Vitabits) are 0845 8888 222 and 01534 713 100. We've tried them repeatedly - as have many of their customers - only for our call to go unanswered.
• Emails to the company appear to have gone unanswered since the beginning of October
• According to HUKD forum members, some customers have received smaller items, others have received part of their orders, while many have received nothing.
• Zoombits have an eBay store - currently there is nothing for sale; again, according to forum members, the last sale was 30th September
• the company's other online stores - such as lovememory.co.uk - are experiencing similar problems with their customers services and checkout
So to all intents and purposes, the company has effectively ceased trading; it isn't possible to buy from the company, or contact any representative - or their directors, Jonathan and Henrietta Ruff. According to Jersey Companies House, a new company was set up just three months ago - Corebits Global Ltd - although there's currently no evidence of it trading yet.
If we hear anything else, we'll let you know. In the meantime, if you receive any information about Zoombits, please let us know and we'll pass it on.
Update, 12 October - we've received an email from Richmond Tower communications, a PR agency representing Jonathan and Henrietta Ruff, which states the pair no longer have any connection with Memorybits or Zoombits, after selling both businesses in February of this year.