3 Like Home - plenty of Bitterwallet readers cancel 3 contracts
For the past fortnight we've been updating you with the latest concerning 3's efforts to cancel their 3 Like Home service without too many customers noticing. 3 Like Home has been part and parcel of 3's offering since January 2007 - it's a service which allows you to make calls and use data in several foreign countries without additional roaming fees.
So far 3 have sent texts to some customers and letters to others, to notify them of the changes, all the while contradicting themselves as to why they're scrapping 3 Like Home. Official excuses given so far include:
- an artificial increase in the strength of the Euro
- the charge levied by foreign networks, which is actually 3's own foreign network
- it's a helping hand to stop you accidentally using other foreign networks
- an inability to block your phone joining foreign networks, even though 3 handsets can be blocked from using other networks in the UK
- a favour to help you pay less, despite the fact that if you used 3 Like Home on a regular basis, you'll pay far more
Bitterwallet has also covered off some of the reasons as to why this can be considered a detrimental change to the terms of your 3 contract, and you've been letting us know how you've fared. The general consensus seems to be that as long as you stand your ground, you can get your 3 contract cancelled; in some cases, previous use of the 3 Like Home service isn't required. So here is a selection of comments and advice from Bitterwallet readers; if you're considering cancelling your 3 contract, have a read through before you dial:
I managed to cancel both my mobile phone contract which had 12 months left and my Mobile broadband contract that had 6 months left today by using this as an excuse. Took nearly an hour in total but was pretty straight forward.
I stated I had a holiday booked in July in Australia, and that this 3 Like Home was why I took both my phone and mobile internet contract out. They tried to fob me off with the usual; £10 gift, £20 gift, “you have to pay remaining to cancel”, “it was only a temporary offer” etc.
Remain strong and insist on canceling - I had never used either abroad and this did not matter. State the actual quote regarding detrimental changes in the terms and conditions which can be found above.
Also they will then put you through to cancellations, they will ask for your phone back, tell them you lost it ages ago without insurance so use an old phone. Then say you want your sim to change to PAYG, and as a result in a month you will be out of contract and keep your number. Simple. Try it. bmouthboyo
I'm on 3 Mobile Broadband £15 a month for 5 gigs of data. I got it specifically because living in Belfast I occasionally have to go to Dublin for work and wanted a data package that would work in both countries.
I popped my 3 Broadband SIM into an old unlocked N95 and explained to the customer service person I wanted to cancel and explained my reasons for taking the 3 contract were for 3 Like Home specifically. He told me I would need to pay to cancel and transferred me to cancellations.
I rehearsed my problem again for the cancellations person (explaining that I had actually asked when taking the contract out SPECIFICALLY about 3 Like Home) and was offered one month of Line Rental free to cover "times when you’re not able to use it". I explained again the point in choosing 3 was that I wanted to be able to use it abroad. At that point she offered to cancel, I checked there was no cancellation charge and was told that I had only to pay my last month of line rental. Stephen Moore
I phoned earlier today, then I was put through to the department that deals with this. After a 35 minute wait on hold someone eventually answered. Forget trying to get any joy doing this by phone. I have and did plan to use the 3 Like Home service (trips to Australia, Austria and Denmark) and all they wanted to give me was a £20 good will gesture. They’ve obviously trained the one employee they have that has a brain on this particular point and they won’t shift.
I’m not easily fobbed off and can stand my ground pretty well. But I wasted 1 hour and 10 minutes on this and eventually asked them to just give me my PAC code and I’d take them to the small claims court for the charges for leaving my contract 4 months early. It took over 15 minutes to get them to agree to that. David
I rung them yesterday. It was a very painful 1 hour and 45 min conversation. I eventually managed to get the contract canceled free of charge (after being offered a good will gesture of £20).
The telephone call was highly frustrating and they kept repeating a pre-made statement. I explained that this service had been used before and I planned to use it again in July and due to the changes in the contract it would effect the cost of my bill dramatically. I had to be transferred to around 4-5 departments to eventually get my way. David Zdanowicz
Thanks for the advice and stating you received the text. It worked for me and after being sent from dept to dept and spending only 20 minutes on the line in total, they cancelled for me. Again I have to give the 30 days notice which works out well since I’m in Hong Kong for the next month anyway. Jerome Y