Supermarket's car wash destroys car
David Elliott was in the process of enjoying a £6.99 wash and wax of his new £75,000 BMW (a bit like this one pictured) at the Morrisons branch in Evesham, Worcestershire.
It was when the back window shattered, that he realised that this wasn't part of the service.
Part of the car wash mechanism had got snagged the lower edge of the car's boot. However the safety mechanism that usually kicks in to cut the machine off didn't work, and the car wash rollers carried on.
When Mr Elliott drove his car out of the machine, he then noticed the full extent of the damage, which he has since been quoted £4,000 to have it fixed.
Now Mr Elliott claims that Morrisons are refusing to accept liability. A claim disputed by the supermarket, who say they have not yet finished their investigation into the incident.
"I called Morrisons customer services immediately telling them what had happened and within a week they had basically denied liability."
"They didn’t even send somebody to look at my car. The car wash was broken by the incident. But they got an engineer in who presumably just pushed the reset button and said the car wash was fine."
"Morrisons said to me they didn’t deny that the incident took place but because the car wash was fine beforehand and now the engineer said it’s working, it’s not their liability. They are completely washing their hands of it."
There's probably some gag about a company washing their hands of a car wash incident, but now's not the time. However, next time he wants his car cleaning, he might have more joy if he goes for a good old fashioned hand-job.