Nissan repair department forgets how to, uses duct tape instead
UPDATE 5/6: Following publication, Adam has been in touch with Bitterwallet to update us on the situation; his comments follow.
Here's a hypothetical situation for you: your girlfriend scrapes the sill of her new Nissan Micra against a large flint. The result is a tear in the sill and a mess made of the paintwork. She takes it to an authorised Nissan dealership to be repaired. What does the dealership do next? Replace the sill? Or stick a length of duct tape over the damage and spray-paint it silver?
Obviously they wouldn't do the latter, because that'd be the work of feckless amateurs. But for argument's sake, let's say they did whip out the duct tape and spray paint - how much do you think the dealership would charge? £20? £30? Or £102 labour plus £57.50 for paint and materials?
Congratulations! Welcome to the world for Rawstock Nissan in Didcot! That's the alleged scene of the crime according to Adam, a member of the Overclockers forums. Here's the repair job his girlfriend's car received:
"Once the branch manager rang back, he thought they had just forgot to take the tape off," says Adam, "but I then explained that they taped over it and painted. He apologised, laughed, then apologised for laughing as it wasnt funny."
Eventually the manager offered to refund the £160 costs, and to remove the tape and any damage the repair might have caused. When the car was ready to be picked up with the tape removed, there were two new tramlines of paint residue down the length of the sill, from where the spray-paint met the edges of the duct tape.
Nissan UK won't get involved, says Adam, because it's a matter for the dealership to deal with, so he's looking for advice on what to do next. Short of spraying horseshit over the forecourt, what would you do if it was your car?
[Overclockers] via Wayne Roberts
UPDATE 5/6: Following publication, Adam has been in touch with Bitterwallet to update us on the situation: "
Just before you published the story, I had emailed Nissan the pictures. They phoned to say they would be escalating the issue as it was an example of poor workmanship. Nissan acted upon the email - the dealer has fully refunded and offered to make right the lines caused by the tape, and Nissan are further investigating. Credit to Nissan."
One editorial error, which concerned the length of time the garage took to remove the tape - has been corrected.