Is your car hire company forging your signature?
Lots of people book holidays in January. There’s probably a psychological post-Christmas reason for that but what it also means is that people might be thinking about hiring a car in whatever far flung place they have decided to visit for their jollies. Unless they are going to Sark.
Now, we have previously commented on the shenanigans around buying additional insurance (or not) and who coughs up if the worst should happen. Now, it seems, you have to beware of scurrilous companies who will sign liability for you.
Avid Bitterwallet reader Kevin found himself in that very situation. On returning from his holiday in Porto, Kevin found that the card he used to rent his car with RentalCars.com had been charged an extra £300 in additional charges. Upon investigation, it seemed Kevin had signed a form in the local car rental office, a firm named Guerin, admitting to tearing the interior of the car.
The thing is, Kevin didn’t. He didn’t rip the interior of the car and he didn’t sign the form. When he pointed this out to Rentalcars.com they arranged for Guerin to send over scanned copy of the form, showing something approximating Kevin’s signature, clear as day. You might think this is highly suspicious. I couldn’t possibly comment.
However, once Kevin pointed out that he could not possibly have signed the form, being as his flight had left Porto before the office had opened that day, RentalCars.com suddenly managed to apologise for the “oversight” and refund part of his money. They are currently refusing to refund the rest.
Now as far as we can tell, if the local company lied, surely Kevin should be refunded all of his money. If Kevin damaged the car, why refund him anything? It all smells a bit mackerel.
But a dodgy company is rarely dodgy just once. Have you had any dodgy dealings with either RentalCars.com (part of the misanthropic Priceline Group who have a number of sales channels, but no numbers to actually call the company and ask for a comment on this kind of thing) or the Porto-based Guerin? If you have we (and Kevin) would love to hear from you.
And if you’re going to Porto? Don’t say we didn’t warn you.