Halfords Autocentre fined £47,000 after uncover investigation
The watchdog sent an illegal Vauxhall Astra with broken and missing light bulbs, irregular tyre pressures, oil leaks and faulty windscreen wipers to the centre in Filton, Bristol. The car was supposed to get a major service, which should've cost £235.
Investigators soon found that something was amiss, and told North Avon Magistrates’ Court: "It became obvious that not all the checks were done. Things were ticked as having been done that had not been and the consumer was not made aware (of the defects)."
"This is a national company. A consumer puts a lot of trust and faith in a national firm to do a proper job to ensure a car service is conducted thoroughly and professionally and in these circumstances it was not."
This won't allay some of the fears that many drivers have, that they're being ripped off when it comes to getting their cars fixed or given the once over. This uncover sting came about after the number of complaints about the car industry in the area, were rather high.
Halfords pleaded guilty to eight counts of breaching consumer protection laws and the mechanic who carried out the service, has since resigned. Magistrates fined the company £32,000, ordered them to pay £14,862.04 costs and a £120 victim surcharge.