EDF: The worst energy company in Britain
A big congratulations to EDF Energy who have swiped nPower’s title as Britain’s most useless energy supplier!
EDF came bottom in a Consumer Focus poll, after seeing complaints rising by 19% between April and June.
EDF managed 126.4 complaints per 100,000 customers in three months, with a splendid one (our of five) star rating from Consumer Focus.
The Lambrini will be cracked open at nPower HQ as they saw their own number of complaints drop to 82.4 per 100,000 customers. They've gone from having a one star rating in December to having three.
The best supplier is still Scottish and Southern Energy, followed by British Gas and E.ON in second and third place respectively.
There's been a general drop in complaints to Consumer Focus all round, which sounds promising enough. However, there is a catch thanks to them not manning their phones as frequently as they once did.
It admitted: "From 1 April Consumer Direct also reduced its opening hours by 29%, this is likely to be a factor in the 25% fall in complaints to Consumer Direct from the previous quarter and the resulting changes to the league table."
It appears that the energy companies aren't getting themselves ship-shape, but rather, it's becoming more difficult to complain about them.