You can now ditch your mobile and broadband provider with ease

23 January 2014

really nice mobile phone action Good news everyone - you don't have to put up with your mobile provider if they suddenly whack their prices up or whatever. Those who say they'll give you a fixed price contract and change their charges can now be thrown to the kerb thanks to new rules from Ofcom.

The telecoms regulator have drafted new rules for mobile phone, landline or broadband contracts, meaning that they now have to give you 30 days notice of changes. If you don't like the changes, you can't be penalised if you decide you want to take your custom elsewhere.

"We have reached an important milestone in our work to ensure consumers and small businesses have better protection against unexpected price increases," said Claudio Pollack, Ofcom's consumer group director.

Ofcom found 10 companies had upped prices after customers took out fixed-contracts. Included in their findings were Vodafone, BT, Sky and Virgin Media, which is no surprise.

Providers will still be able to raise prices, but now they'll have to notify us and hope that we're collectively too lazy to change who we deal with. These new rules also apply to companies reducing the number of minutes or data provided.

Ofcom have published an advisory checklist for us to look at when taking out a new contract. Have a look at that here.

TOPICS:   Mobile

7 comments

  • Red M.
    where's Ian ?
  • klingelton
    and all mobile contracts now stipulate they can increase charges any time they like. Good try.
  • Grammar N.
    @ Kingleton - such a clause would be an unfair term in a consumer contract and unenforceable. Good try.
  • Wolfie
    @ klingleton That's okay, customers can now move without penalty. Seems like a fair exchange.
  • Joe S.
    If I can't get out of my contract even after they over-charged me for three months, I'm pretty sure I can't get out of it if they put their prices up.
  • Coran
    It'll probably be another one of those "reasonable" ambiguities. They can increase a bit, but there's a cut off where it's not enforceable/legal.
  • Dick
    They should just make it that prices cannot be increased (or decreased) on a fixed price contract. If they can be changed, don't call the contract fixed. Customers shouldn't have to do the work of cancelling the contract and shopping around for a new one if they have signed a fixed contracted. The fixed contract should last as long as it is stated, for the price it is stated.

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