As you will have heard by now, Ovivo has gone under. As the news was rather unexpected, you might well be wondering what you need to do next if you're one of their customers.
Let us see if we can help you out.
If you paid for any of this service via PayPal, you should be able to raise a claim for this - but do it quickly. Sign in to your account here.
If you paid for anything with your Visa card, then payments for services under £100 should be covered under the Visa Chargeback Scheme. For this, contact your bank and not Visa and they should be able to sort you out.
Got any Direct Debits with them? Get them cancelled immediately. Phone your bank.
You can also complain about Ovivo to the Ombudsman. If you'd rather do it in writing or on the phone, the address is:
Ombudsman Services: Communications
PO Box 730
Phone: 0330 440 1614
Textphone: 0330 440 1600
If you have the Ovivo sim and want to transfer your number you will need a Pac code. Use this link.
[with thanks to magicjay1986]