Vodafone data charges - we ask your questions, since you can't
In their most recent post on Vodafone's eForums, staff have told customers they have nothing more to say on the matter of their new data charges. Reading between the lines of their current statement, it seems they now intend to introduce the charges without informing customers, on the basis they are somehow pre-existing charges and therefore nothing is changing.
Not only would such action contradict everything else Vodafone has said (Vodafone has repeatedly stated these are new charges), but the vast majority of customers don't read the forums and so will be unaware of them.
This afternoon, we've sent a list of questions on behalf of customers to Vodafone’s Head of Web Relations, Jakub Hrabovsky. Here's the email:
The topic of Vodafone's data charges continues with precious few straight answers coming from Vodafone, and now staff in the Vodafone eForums are refusing to comment on the matter. Can I therefore ask the following questions on behalf of your customers?
- Why do your staff keep linking the 97% claim concerning data bundle usage to the 500MB FUP allowance, when you told us yourself that figure is for data bundles of all sizes, including 1GB and larger? It's obvious that customers with a 1GB bundle will exceed their bundle far less than those with a 500MB allowance, so to use the statistic and refer to 500MB allowances is meaningless and misleading. In fact it's completely irrelevant and impossible to make such a statement, yet your staff are using it to justify the new charges.
- If the answer to either of these questions is yes, when will customers be informed of the changes?
- Your official (and constantly edited) statement on the matter states there will be no changes to charges (Question 17), yet the same statement states there is no previously published rate for these charges (Question 15). Are these charges new, as you first announced on 6 May, or not? If not, why have they not been published before?
- Would you accept that in the past, Vodafone staff have misled consumers over the point of the Fair Use Policy, since staff have repeatedly defined excessive or heavy use as peer-2-peer filesharing and use of the handset as a modem, not as all usage over 500MB?
- Would you agree that having only enough data to watch two 3 minute YouTube videos a day ( the figure given in Vodafone's recent press ad) is a significant disadvantage to customers with a smartphone?
I think you'll agree these are very straight forward questions and your customers will be keen to hear your response.
Editor | Bitterwallet
We've asked for a reply by tomorrow afternoon; we'll let you know the outcome, one way or another.