TalkTalk to consider case-by-case on customers wanting to leave after hack

23 October 2015

TalkTalk After the TalkTalk hack, customers are rightly looking at taking their business elsewhere. Too frequently, people are looking at TalkTalk like they're not taking security seriously enough, after a spate of breaches over the year.

So what happens if you want to leave? Well, as you know, most mobile companies will charge you a fee for leaving your contract early, but this is exceptional circumstances. A spokesperson for the firm told ThisIsMoney that those who wish to exit their contract early because of the hack will be 'considered on an individual basis.'

With around 4 million potentially falling victim to the cyber attack, there's a good chance that there'll be something of an exodus on the cards.

The TalkTalk spokesperson said: "We are not going to be able to make a decision on a compensation today. The police are still carrying out their investigation to establish what has happened and the extent of information accessed."

Dido Harding, chief executive of TalkTalk, said: "TalkTalk constantly updates its systems to make sure they are as secure as possible against the rapidly evolving threat of cyber-crime, impacting an increasing number of individuals and organisations. We take any threat to the security of our customers' data extremely seriously and we are taking all the necessary steps to understand what has happened here."

"As a precaution, we are contacting all our customers with information, support and advice around Wednesday's attack."

TalkTalk is pointing customers in the direction of a special site if there are any questions: If you'd prefer to ring someone, then the number is 0800 083 2710, or 0141 230 0707, but remember, they're likely to be extremely busy today.

Let us know how you get on.

TOPICS:   Mobile   Privacy

1 comment

  • Gill
    They'd better let me leave! I have been complaining about technical issues for months now. And I am not able to change passwords as I can't get onto the site. Anybody can be subject to cyber-terrorism but this is ridiculous.

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