TalkTalk not really up for waiving fee if you want to leave
The TalkTalk hack, and the dreadful way they have handled the situation, has seen a number of people looking at taking their business elsewhere - probably somewhere that'll be a bit more vigilant when it comes to protecting customers' personal information.
Well, those thinking of leaving before their contract is up and hoping there'll be no fee, will be left wanting.
TalkTalk have said that they're only going to waive termination fees if a customer has had money stolen from them as a result of the cyber attack.
"In the unlikely event that money is stolen from a customer's bank account as a direct result of the cyber-attack [rather than as a result of any other information given out by a customer], then as a gesture of goodwill, on a case-by-case basis, we will waive termination fees," say TalkTalk.
And there's us, thinking that TalkTalk might actually want to compensate customers after this complete shambles. This is about as little as they could do.
On top of this, there's going to be an investigation set up by MPs about the whole thing, and of course, a teenager from Northern Ireland has been arrested in connection with the hack.
Unsurprisingly, through all this, TalkTalk's share price has taken a kicking this week, but its customers won't care about that too much in the face of this.