T-Mobile backs down over data allowance changes
“On Monday 10 January 2011 we announced that, in line with the rest of the industry, T-Mobile would be reducing its Fair Use Policy for data usage to 500MB a month for all mobile phone customers. Following a further review of our policy, these changes will now be introduced from 1 February, to new and upgrading customers only - not existing customers.
There will be no change to the data packages for existing customers for the duration of their contract and we apologise for any confusion caused. The revision to the Fair Use Policy is designed to ensure an improved quality of service for all mobile internet users.
Information on new data policy:
From 1 February 2011 new and upgrading customers will be given a monthly 500MB data allowance. There will be no charge for those customers exceeding that limit, and those who do will still be able to access important services such as email and web browsing, however file downloading and streaming services will be restricted. Customers will then have the option to increase their monthly Fair Use Policy to 1GB a month by purchasing a Mobile Broadband Booster. This will ensure an improved quality of service for all of our mobile internet users.
Let's not beat around the bush here; this was nothing to do with bringing policies in line with the rest of the industry, nor was there any 'confusion' about the matter. T-Mobile acted woefully in this matter; they potentially left themselves wide open to legal challenge from tens of thousands of customers and are only backing down because consumers, solicitors, blogs and the media were about to have their collective heads on a platter.
You may have been coerced into doing the right thing, T-Mobile, but shame on you for even trying it on.