Switching mobile contracts is about to get easier
Switching your mobile contract has been a pain in the hole for too long, but that is about to change, according to Sharon White, Ofcom’s new chief executive. She's told the mobile industry that they have to improve their service to those who still find it far too difficult to change provider and cancel contracts.
Speaking at a conference hosted by Which!!!, Sharon will say: "When Ofcom was established, access to a reliable internet connection and mobile phone was nice to have. Now it is essential to the functioning of the economy, to the way people work and live their lives."
"Improving delivery to consumers doesn't just fall at the feet of the regulator. The delivery of first-class communications services is primarily the responsibility of providers."
"Our job is to ensure that markets work for consumers and citizens, principally by encouraging competition. Where markets don’t work well enough – or where competition alone isn't enough to secure good outcomes for consumers – then we have powers to intervene."
White will also tell providers that they have to get much better in four key areas by giving consumers simpler, better information to help them compare deals, ensuring straightforward switching, detailing contracts in a clear and fair way, and of course, handling customers' complaints more efficiently and more fair.