Spam calls and texts on the rise

3 July 2015

Bitterwallet - spam According to the Information Commissioner’s Office (ICO), there's been a rise in spam calls and texts, with more than 180,000 complaints made about these nuisances in the last year alone. That's a 12% rise, compared with the year before.

The watchdog also said that they'd issued five fines relating to all this, totalling £386,000, alongside eight enforcement notices, with another 31 firms being "monitored".

The said: "Most concerns related to accident claims, green energy deals, payday loans and lifestyle surveys. Live calls generate significantly more concerns than automated calls and spam texts."

One of the reasons there's been a spike, is that this year, the law was changed, to make it easier for companies to be fined for breaching rules regarding nuisance calls and texts. The ICO have also been doing a load of investigations where allegations of personal data being obtained or disclosed illegally. In one case, a Transport for London employee was prosecuted for illegally accessing Oyster card records.

Launching the report, the information commissioner, Christopher Graham, said: "We've seen real developments in the laws we regulate during that time, particularly over the past year. Just look at the EU court of justice ruling on Google search results, a case that could never have been envisaged when the data protection law was established."

The executive director of Which!!!, Richard Lloyd, said that this was jst "tip of the iceberg", adding: "This is why regulators, government and industry must work harder to cut off unwanted calls and texts that annoy millions of us every day. The ICO must use its new powers to full effect and hit hard any company breaking cold-calling rules. We also want to see senior executives personally held to account if their company makes unlawful calls."

TOPICS:   Mobile   Scams

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