Samsung charge for emoji in text messages - so be careful

9 February 2015

emoji Old people hate emoji. We know this because they rant about them on Twitter and in the comments on articles about emoji use in badly spelled rants about the deth of the english langage. and kids not speakin proper.

The problem with emoji isn't down to the fact that they're replacing words and grammar, but rather, the small matter of sending them in text messages. If you tap out ":-)", it isn't the same as choosing a smiley face emoji on some networks. Instead of being a part of the text, the emoji counts as a picture message, which of course, can end up costing you.

And so, to a lady who clearly didn't realise this, who got a whopper of a phone bill from EE for £1,200 after she sent a load of emoji-filled messages on her Samsung.

Paula Cochrane was charged 40p for each text message, even though she thought she'd be covered on her unlimited text plan, which costs her £30.99 per month. After complaining to EE, they knocked £100 from her bill, which still leaves an eye-watering £1,100 to cough-up.

Cochrane told The Daily Record: "Even the staff at my local EE shop were shocked when I told them. They knew nothing about it. Do EE really think I'd run up these bills if I knew the cost? It's daylight robbery."

"I feel violated that EE have withdrawn more than £1,000 from my account for a £30.99-a-month contract. It's totally unacceptable."

So, here's a thing - if you have a Samsung Galaxy S1, S2, S3, or S4, or indeed, a Galaxy Note 1, 2, 3 or Galaxy Ace, you should be keeping an eye on any messages you send with emoji. If you're using WhatsApp, Kik or any other similar messaging service, you're fine. However, in texts, you're going to end up getting hammered.

An EE spokesman said: "There are a number of factors which can affect whether customers are charged for sending an emoji usually by the settings on the handset and so is a manufacturer – rather than a network issue. EE has a help section on the website which details instances where an SMS may convert into MMS."

If you have an Apple, HTC, Nokia and Sony phone, you're fine as they don't convert emoticons into picture messages. Samsung owners, you've been warned.

TOPICS:   Mobile

9 comments

  • Sawyer
    Question - is there any mobile phone network/plan that has inclusive MMS? If not, why not?
  • JonB
    Samsung don't charge - the networks do. It's also possible to disable conversion to MMS in the messaging app.
  • Fat H.
    I feel sorry for the people receiving those stupid fucking emoji from her. Karma at work! $( HAHAHAHAHAHAHAHAHAHAHAHA
  • No s.
    Samsung is always insistent on pushing its' own software down consumers' throats, even when it is worse than what existed before on stock Android. No wonder they are declining.
  • michaela
    I have a Samsung galaxy s5. Am I still okay to use emojis without being charged for them?
    • Mof Gimmers EDITOR
      When you're sending a text with one in, if it says "converting to mutimedia message", then it is sending them as a picture message, so there could be charges depending on your contract.
  • Father J.
    This story is years old. I had a Galaxy Ace for three years & it did exactly this from the off until (at Carphone Warehouse's behest) I downloaded a third party text messaging program, which sorted it.
  • Gas M.
    @michaela no, it's not okay to use emojis, they suck balls.
  • Spencer
    Father Jack hit it. If you're on a Samsung - don't use the stock text app. Download a third party that doesn't convert to MMS. :)

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