Orange cancel call charge increases - official statement
As promised, here is the statement from Orange concerning their decision not to proceed with planned changes to call charges. Orange has also confirmed on MSE that customers that have requested their PAC code "will still get it", meaning if you had already confirmed your cancellation and requested to transfer your number to another provider, the cancellation still stands:
"Orange recently decided to make changes to contract customers' call charges for out-of-bundle minimum call rate, international calls from the UK and pay-as-you consume data browsing.
However in listening to our customers it became clear that some of them found the messages sent to announce these changes confusing about who would be affected and how. This is obviously not our intention and therefore we have decided not to go ahead with the proposed changes.
It is normal practice for businesses to make pricing changes, and whilst we clearly cannot rule out any future changes we know that transparency and consistency in our policies is extremely important to our customers. Orange apologises to those customers who found the messages unclear and any subsequent misunderstanding this has caused. We will be reviewing all policies and procedures for price changes to make sure that they are clearer in future.
Orange always strives to deliver the best communications and we hope that these steps will overcome any confusion and frustration that our customers felt."