Ofcom survey suggests EE - good, and BT - bad

15 December 2014

ee In some peculiar news, EE have been said to do quite well customer satisfaction-wise, according to Ofcom.

While not top, EE still scooped 69% satisfaction rate with customers with their services, whereas BT at the other end of the spectrum BT has been declared the worst.

This rum state of affairs is seemingly at odds with all what we know.

Ofcom's - them again - latest customer satisfaction levels study, assessed customer satisfaction across the board for Pay TV, landline, Mobile, and Broadband – both fixed and mobile.

O2 were the victors of the survey, with a 78% positive reaction.

Ofcom said: “Overall customer service satisfaction scores for 3/Three, EE, O2, Virgin Mobile and Vodafone are all in line with the 2014 sector average and none of these providers’ overall scores significantly increased from 2013 (where comparable)”

Over on the landlines, Sky topped the survey with a 79% customer satisfaction rate, shading BT's 40% complaint rate. Ofcom popped up at the fence again, shifted its bosoms and said: “BT’s overall satisfaction score (60%) was significantly lower than average. They also performed below average on specific customer service measures including speed and ease of getting through to the right person, time taken to handle issues and offering compensation or a goodwill payment”.

TOPICS:   Mobile   Complaints

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