O2 finally admits the iPhone is suffocating their network
It's taking them months to confirm what everyone already knew, but O2 have finally come clean and admitted they've been offering iPhone users in the UK a raw deal. Over the past six months the handset has been rendered little more than an expensive paperweight (admittedly a paperweight that's good for stashing yankee doodle on), especially in London where users have been unable to make or receive calls or send data on a regular basis
According to O2, data traffic across the UK has been doubling every four months causing prolonged network failures in the capital. Not that it should be your concern when you're forking out £35 a month, but the service provider want you to know they're now on the case after investing £30 million in improving network capacity throughout December. The fact that there are now other providers offering alternative iPhone tariffs is, of course, incidental.
The head of O2 Ronan Dunne said:
"Where we haven't met our own high standards then there's no question, we apologise to customers for that fact. But it would be wrong to say O2 has failed its customers en masse."
How high are O2's standards, exactly? Most customers would have been happy for their phones to be able to make and receive phone calls - that sounds more like a fundamental requirement rather than a matter of standards. Interestingly, O2 also stated it is "liaising with handset manufacturers, including Apple and RIM, maker of the BlackBerry, to learn about applications that could place heavy demands on the network". Maybe they've missed the ad breaks during Corrie and This Morning for the past year but heavy usage apps are hardly new - shouldn't they have been doing that since day one?