O2 change T&Cs to dodge Ofcom's new fixed contract rules

23 January 2014

Bitterwallet - O2 featured A matter of hours after Ofcom slapped mobile and broadband providers with new rules which meant customers didn't have to put up with providers changing what they charged on fixed contracts,  O2 have changed their terms and conditions to get around it.

So, from today, any customer who signs up with O2 has to agree that their tariff will go up each year in line with inflation, kicking off with a 2.7% increase on 1st March.

If you are already a customer, you will have already heard that prices might go up with inflation.

With Ofcom trying to put an end to this price wiggling, they've actually made price increases compulsory. Of course, this isn't Ofcom's fault, but you can bet that all the other mobile companies will soon start tinkering with their t&cs, which is typically shady of them.

How profoundly irritating and unsurprising.


TOPICS:   Mobile


  • klingelton
    did I not say?! I think I did.
  • Wowyouareamazing
    Wow, you deserve a medal. Not for guessing, but for being a prat!
  • Wolfie
    @ klingelton I feel so ashamed.
  • Alex
    What's with mobile phone companies wanting to increase their prices by the rate of inflation during a contract? Wait until the 12/18/24 month contract is over, and *then* increase the price accordingly. Is it really that difficult? It almost feels like they want people to dump contracts and switch to pay as you go instead.
  • Obi K.
    Not seen such a lack of effectiveness from Ofcom since they dealt a blow to 0870 numbers ... and everyone just switched to using 0871 instead. Looking forward to their next stroke of genius.
  • Bif M.
    How about these companies that tinker with the T&C now being forced by ASA to include in their contract adverts, the higher cost of the 2nd year of all contacts they are selling if they are going to be increasing it inline with inflation.
  • Coran
    Surely this isn't a bad thing? Inflation is the current value of money. Long term, salaries should increase to match the increases in costs of everyday goods/services. Something that matches inflation should cost the same in real terms.
  • wonka
    @Coran are 02 the only network that give reception whilst you have a handset up your arse?
  • motorheaduk
    @Coran wages don't rise anywhere near the level of inflation, have not done now for years and with the current race to the bottom of the labor market won't for a long time to come.
  • PlatinumPlatypus
    They can't advertise a contract for one price without saying it increases with inflation, surely? The same as with promotional rates for the first x months.
  • Coran
    @wonka: Were you trying to make a point? Or just getting your daily dose of being a twat? @motorheaduk: Yeah, in the short term it's not going to match. But my understanding is that long term (I don't know how long term, 5-10 years??) it should match, otherwise we'd all be getting poorer every year. Inflation is linked to the cost of living, so everything else you buy on a regular basis, eg food, clothes, etc, will rise in the same way.
  • shiftynifty
    methinks Coran is an 02 muppet
  • Coran
    @shiftynifty: methinks people like bashing mobile providers (I hate them all equally) rather than actually understand what "inflation" means.
  • DLT
    The only inflation i get is in my y-fronts...fnarr fnarr.
  • ed
    Can't see a problem with O2's behaviour myself. A contract is a mutually agreed thing, so if you don't like it don't sign it. It's not anyone else's fault you are besotted with mobile phones, nor is it anyone else's obligation to let you have the latest one for a price you can afford.
  • Alexis
    "A contract is a mutually agreed thing, so if you don’t like it don’t sign it." Yes, because contracts are ALWAYS advertised completely truthfully. It's not like they're placed on a table in an empty room without salesmen or any accompanying literature.
  • Coran
    Simple solution. Don't buy in-store! Do it online, research it, and make use of the 7-14 days you legally have to return it. You DO NOT get any legal recourse to return it if you buy in-store!! Once you sign the papers in that shop, that's it.
  • Kevin
    Costs go up all the time (thats inflation for you). Why shouldn't they take that into consideration all the time?
  • Captain W.
    @Kevin If that's true, then why do we get more minutes and texts bundled now than, say, 2 years ago for the same money? Their capacity costs are DECREASING with each year, as the capital investment is paid off.

What do you think?

Connect with Facebook, Twitter, or just enter your email to sign in and comment.

Your comment