Now it won’t cost you a fortune to phone TSB
If you’re a TSB customer, you might still be fuming about the IT debacle that left thousands unable to use ATMs and make debit card purchases the other week. But the good news is it won’t cost you the equivalent of the gross national debt of The Congo to phone and shout at them anymore – after pressure from Which! they’re changing their premium rate 0845 numbers to the much cheaper local rate number, 0345.
Meanwhile, Barclays, RBS and Barclaycard have already agreed to ditch high rate numbers after good ole Which! found that 177 out of 242 customer service/complaint lines were raking in the cash by using premium numbers. But other banks have still to address the problem, leaving customers unwilling to call and wary of them. According to a Which! survey, 80% of us believe that businesses and banks that use premium numbers don’t have our best interests at heart. (no s***!)
Anyway, TSB are introducing 0345 numbers for customer service, retail and business banking, and local branches. They’re keeping 0800 if you’ve got a complaint or have been a victim of fraud, but the say they won’t make any money from their 0345 numbers and the calls will cost the same for landlines and mobiles.
Other banks are keeping characteristically quiet about their premium rate lines, but soon everyone might have to get rid of them. The government has already made a move to stop public sector businesses using steep 084 and 087 numbers, and it’ll soon extend to airlines, train companies and high street and online stores.
So if you’re a TSB, RBS or Barclaycard customer, go forth and call the bank. Hell, stay on the line all day if you want, playing musak at them and asking them to hold the line. Then call them again at 3am, crying about how things aren’t really working out for you since you lost your job and the wife left.
They love that kind of thing.