No iPhone refunds from Phones4u

29 September 2014

Bitterwallet - Phones4U logo Initially, Phones4u said that they would be offering a refund to any customer who had pre-ordered an iPhone 6. However, they've gone back on that claim saying that it is very unlikely that you'll see your money again.

We Deathwatched Phones4u as they vanished into an administration hole, which of course, led to thousands of staff losing their jobs and over 500 stores closing.

The phone vendor originally said: "Any orders that have not already been dispatched will be cancelled and any payments refunded to customers." Now, administrators PwC said that they don't have any phones to give out and that they have contacted over 130 people to tell them that they "cannot process a refund."

"Customers who have paid using credit cards should contact their credit card company to try and seek resolution to this matter,” they concluded. While your credit card may reimburse you, this is a swift kick in the balls to customers who have paid over £600 for their new iPhone. If you're unsure of what to do, get in touch with your credit card supplier and if they are being difficult, tell them you have protection under Section 75 of the Consumer Credit Act.

PwC continued: "If you are unable to obtain a refund through your credit card company and wish to register a claim, your claim (to the extent you have one) will rank as an unsecured claim in the Administration. Please note, given the level of secured liabilities, if there is a dividend to unsecured creditors, any payment if made at all, would not be for many months and is likely to be negligible."

If you'd like to know about Section 75 of the Consumer Credit Act, click here.

TOPICS:   Mobile   How To Guides


  • Paul S.
    Carphone Press Release: “We understand Phones 4U customers have been told they won’t receive a refund on their iPhone 6 pre-orders. We don't think that's fair, so we are offering to reimburse Phones 4U customers for any money paid upfront when they buy their new iPhone 6 or 6 Plus from us. All they have to do is come into our stores with printed evidence of their pre-order.”
  • Jessie J.
    This always happens, sorry if you have already paid us for your stuff to be honest we knew we were fucked ages ago but took your coin anyway. This shit has made me wear my hat low.

What do you think?

Connect with Facebook, Twitter, or just enter your email to sign in and comment.

Your comment