Mobile operators agree £100 bill cap for stolen phones

23 March 2015

mobile theft If your mobile phone gets nicked, there's a small bit of good news - now, if the thief racks up a massive bill on it, there's a new maximum limit of £100 that can be charged to you.

It's still a hundred quid, but it could be worse.

This is a new voluntary scheme which has been backed by the government and Vodafone, EE, O2, Three and Virgin Media have agreed to sign-up with it. To benefit from this, you have to report that your phone has been stolen to the police and mobile network within 24 hours of it happening.

Minister for the digital economy Ed Vaizey is very pleased with himself and this scheme, saying: "Protecting hardworking families from shock bills through no fault of their own has been a priority for this government. By working with the mobile operators, we have secured an agreement that will provide consumers with real benefits as well as offer peace of mind."

Three are already on-board and have implemented this policy. Meanwhile, EE will roll out their plans in the "coming weeks" while Vodafone are going to introduce it "in the summer." Virgin Media have said that this will be a thing from July 1st and O2 will bring it in from September 2015.

So there you have it! Now, put your phone somewhere safe and stop leaving your pockets and bags open and you'll never need to use this.


  • Albi
    It takes a bit of effort to rack up £100 on a mobile if you're not abroad, so how many people are going to be thrilled to have their phone stolen and then having to cough up £50 or £60 on top thanks to Ed Vaizey and Vodafone in effect colluding with some scally scrote? As soon as a stolen phone has been reported, charges should be waived from the time stated it was stolen, up to 24 hours prior. If someone nicks my car and makes off without paying for petrol I wouldn't expect Shell to send me the bill.
  • Father J.
    I'll stick with PAYG, typically the most they'll get from nicking my handset is about £3, although admittedly the phone itself is worth at least £5.

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