Millions of customers over-paying on their phone

19 January 2015

mobile apps Millions of people are over-paying approximately £159 a year due to being on the wrong phone plan, according to Which!!!

An average of seven out of ten mobile customers are paying for bits they never use, or over charged when they go over their monthly contract allowance.

They also believe that if users were to switch to a more suitable contract or mobile provider, three quarters of them would save around £50 a year.

This mobile overspend amounts to £5.42billion a year across the UK according to the report, which also claims that a right load of customers reckon they know they're probably on the wrong deal, but carry on being ripped off due to not being arsed.

As many as 42% think there is a better value tariff out there for them, but Ofcom research shows only 52% have switched supplier. And apparently only 28% of mobile users actually trust their mobile phone provider.

Which!!! executive director, Richard Lloyd, said: "It's shocking that consumers are overpaying by billions of pounds for mobile phone contracts that just don't suit their needs. Mobile phone companies must do more to help people get the best deal, making switching hassle free and ensuring that pricing is transparent."

"If we don't see mobile firms making voluntary improvements then we will ask the regulator Ofcom to step in."

Understandably, Which!!! want mobile companies to take voluntary action by unlocking their phones for free, allowing customers to gain greater control over tariffs. Companies should also notify customers at least a month before the end of their contract and provide information on the best deals for them, showing the monthly cost of the handset separately from the service charge, the watchdog said.

Which!!! praised the moves by the likes of O2 and their Refresh scene, where bills are split into two so mobile fans can see exactly what is being spent.

TOPICS:   Mobile   Utilities

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