Man's ashes taken to phone shop after company refuses to cancel contract

death grim reaper dead When someone dies, it can be really tricky getting a company to believe you. And so, to T-Mobile, who consistently refused to believe a widow when she'd told them that her husband had passed away. The mobile company wouldn't cancel his monthly contract, so she decided to prove a point.

She took his ashes into one of their stores.

Maria Raybould had been threatened with bailiffs by T-Mobile and told she had to pay a cancellation fee after her husband David died. As if she wasn't dealing with enough. After showing T-Mobile a death certificate, funeral bills, she decided to show them an urn full of remains.

Still, T-Mobile weren't having it and wanted some money from a woman who was clearly grieving.

She said: "I've been up to the shop with the death certificate, with a letter from the crematorium, the funeral bills – even his ashes. I took in everything I could. I lost it in the shop. I gave them 20 minutes to sort it out. I went outside and had a panic attack. When I went back in the girl told me she had spoken to the manager and they were going to stop the contract. Then I had another letter about the bailiffs."

Mrs Raybould said that her son had got in touch with T-Mobile on the day after her husband’s death, trying to cancel the contract, but clearly, seeing a death certificate and everything else, it was all to no avail. Even after visiting with his ashes, she still received demands for bills and cancellation charges.

She added: "How dare they put me and my sons through this after all we have been through already. I wouldn't want anyone to go through what we have gone through over the last few months. It was easier for us to bury him than sort this out."

T-Mobile have now said sorry for all this, blaming it all on an automated process that cancels the balance, which meant that letters were still being sent out.

A spokesman said: "We apologise to Mrs Raybould for any distress caused at this difficult time. We can confirm that the account has been closed and the balance cleared."


  • Jeeps
    The reason they won't cancel a contract for free is that you are still paying for the phone. It sounds like this wasn't handled well, but companies can't just give things away in these circumstances. If you die, the bank don't forget about your mortgage, and a car company wouldn't just forget about monthly payments and let you keep a car.
  • NotTotallyStupid
    Mortgages and Cars are on totally different terms (Oh yes they are), it's not even comparable, this was clearly T-Mobile being arseholes and demanding a contract be paid and not just for the phone back.
  • Joe B.
    "T-Mobile have now said sorry for all this, blaming it all on an automated process" or more accurately T-Mobile have now said sorry for all this, blaming it all on being utterly shit
  • Alexis
    Banks do generally write off loans and credit cards in the event of a death.
  • Mr S.
    Why the fuck is the sons priority when his father dies to ring T Mobile to try and cancel the contract ? Don't pay the bill and tell them to get fucked. Solved.

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