Hey Vodafone, why can't I quit your bloatware?
Yes, Vodafone again. Sorry. This time, customers have been kicking off with the service provider over all the crappy software that's added to handsets every time their new software is uploaded.
The current round of complaints concern the Galaxy S and the 'Vodafone 360 Experience'. The latest software update introduced a Vodafone splash screen that nobody wanted, links that didn't work and apps that customers couldn't delete.
In fact, customers can't remove any of it, despite their agreement with Vodafone stating the contrary:
1. The Service: This service (the “Service”) will install some or all of the applications and services... to your mobile device depending on the compatibility of your mobile device and the country from which you are accessing the Service.
You can stop using the Service and remove both the Service and any applications downloaded via the Service at any time from your mobile device.
According to customers speaking out on the Vodafone forums, customer service staff can't provide any method to remove the apps and links; when they have done, savvy users have rubbished them on account of them never standing a chance of working. Some customers have resorted to hacking their handsets, unsure whether or not it invalidates their warranty. Others are worried that Vodafone are introducing new terms for the service that don't mention been able to remove the content.
Vodafone finally responded to the criticisms this morning, by say they are working on a method for removing the unwanted bloatware, but that the changes to the terms of the 360 Experience aren't related to the airtime contract. In other words, Vodafone can keep tinkering with your handset's software whether you want them to or not.
Thanks to avid Bitterwallet reader Simon