Had an issue with moneyStrands? You're not alone
If you haven't heard of moneyStrands, it's a personal finance service to help you keep track of your money, linking to your bank accounts and providing real time analysis of your spending and savings. Avid Bitterwallet reader Steven has been using the service on his iPhone for some time, "mainly because HSBC can't be arsed to pull their finger out and develop an app."
moneyStrands was free until very recently, when the service started charging users a monthly fee. Some userswon't mind paying for the service if they find it useful, but Steven isn't one of them right now.
"It seems that my free trial will expire [today] and I will be charged per month, but the service has not been working at all since the changes. Is it any coincidence that I'm also getting no joy by trying to contact them to explain the problem."
moneyStrands has an FAQ, but Steven's had no response from the email address given for customer support. There are also customer forums, but we can't find a way to start a new topic; most the topics were created over a year ago.
At least Steven's not alone; there are several customers on Facebookcomplaining of issues while trying to switch between the free and paid services, and problems with poor customer service. Meanwhile the feedback from Twitter users on the site's homepage isn't quite what it seems either; they're presented actually testimonials presented to look like recent tweets.
Steven is asking if anyone else is having issues with moneyStrands - are there any other Bitterwallet readers that have had problems with the service? If so, have you managed to resolve them?