Every little helps Tesco top mobile satisfaction league
Every other week, a mobile network does something to thoroughly piss off its customers; everyone threatens to quit and move their custom some place else. But networks are by and large the same, and a new service provider will let themselves down sooner or later. Some are better than others, however, and according to you lot, Tesco Mobile is the top dog across the board.
The study by JD Power measures customer satisfaction with pre-pay and pay monthly plans among the leading UK mobile network service providers. 3,400 mobiles customers were surveyed, who declared Tesco Mobile best overall and specifically for cost of service, offerings and promotions and handset factors.
There was good news for mobile customers overall, too; the proportion of mobile phone users who contacted customer service has declined year-on-year. Among pre-pay customers, 14 per cent say they contacted customer service in 2011, down from 22 per cent in 2010. Among pay monthly customers, 39 per cent called up agents to piss and moan, compared to 55 per cent the year before.